We want you to love your purchase—but if something isn’t right, we’re here to help.

✅ Eligibility:

• Returns are accepted within 7–14 days of delivery.
• Item(s) must be unused, in original packaging, and undamaged.
• Certain items (e.g., earrings, intimate wear) may be non-returnable due to hygiene reasons.

🔄 Exchange Process:

• If you received a defective or incorrect item, we’ll replace it at no cost.
• For size/style exchanges, contact us first to check availability.

💰 Refund Process:

• Refunds are processed within 5–10 business days after the returned item is received and inspected.
• Shipping fees are non-refundable unless the return is due to an error on our end.

To initiate a return, please contact:
📧 sandra@prettyandpoised.com